Potential Frequently Asked Questions

Q. How can I pay for music on Mvesesani?
A. You can pay for music on Mvesesani using an internet purchase capable Credit or Debit card. Mvesesani accepts Visa, Mastercard & Discover cards. Zambian users may also pay using virtual credit card numbers like the Airtel Money virtual credit card.
Q. Credit card? How safe are your transactions?
A. Security is VERY important to us. We serve the entirety of our website using SSL meaning that all communication with our servers is over encrypted connections. In addition to that, all card transactions are done through our card processing partner; the Visa owned Cybersource so we never see or store your credit card details at any point.
Q. How do I download music I have bought?
A. Music you have bought can be seen under “Downloads” on the My Account” page of the Mvesesani store. You will also receive a download link via email after your purchase. Click here to see your downloads.
Q. How long are downloads valid for?
A. Downloads from Mvesesani are normally available for 7 days from time of purchase. Music under special promotion may be subject to different availability.
Q. Why isn’t the music I want to buy available in my territory?
A. Music distribution rights are a complicated thing. Some musicians & rightsholders will ask us to limit availability of their music to specific regions. Most of the music with region restrictions will be limited to the African continent.
Q. I’m having trouble downloading to my iPhone or iPad… Why?
A. Downloads from Mvesesani are encrypted, and unfortunately iOS devices have trouble decrypting our downloads. We recommend that you use either a laptop or desktop computer to execute your download, otherwise an alternative mobile device (Android, Windows etc) will work. If you must use your iOS device, try using the app Documents 5 that is available in the app store.
Q. What currency is all this music in? How much is it in US Dollars?
A. All music on the Mvesesani website is priced in Zambian Kwacha ( ZMW ). To find the equivalent in US$ we would recommend visiting xe.com to find the latest rates. example: K89 in US$
Q. You didn’t answer my question guys. What do i do now?
Dont worry, email us at hello@mvesesani.com